If you do not have an Employer Tax Account Number (EAN), you can apply for an EAN online. After you apply, you will receive two pieces of mail: one with your seven-digit EAN, and one with your six-digit PIN. This may take four to six weeks.

You can then use the seven-digit EAN and six-digit PIN to create an online account at des.nc.gov to manage your unemployment tax information and respond to unemployment claims.

If you have an EAN, but do not remember your six-digit PIN, contact the Employer Call Center at 919-289-5424.

Employers may contact the employer call center at 866-278-3822 for PIN assistance.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

Employers may email des.tax.customerservice@nccommerce.com for account sign in assistance.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

1. Sign into your Online Account. 
2. Below the ‘My Alerts’ banner on the right side, locate ‘Claim Services.’
3. Click on the green words ‘Click Here.’
4. Click on the link ‘Respond to Request for Separation Information.’
5. On the left side, click on the circle next to the Social Security number.
6. Moving to the right, enter the claimant’s original start date, end date and if any separation pay was paid (Yes/No).
7. At the bottom of the page, click ‘Save.’
8. Return to the claim and click on ‘Additional Information’ on the right side of page.
9. Click on the circle on the left side, then click ‘Continue.’
10. Read the page. Then scroll down and click on the box saying you ‘have read and understand.’
11. Click ‘Next.’
12. If your company is not a Temporary Agency, click ‘No,’ then click ‘Next.’
13. Read the page. Then click on the box saying you ‘have read and understand.’ Then click ‘Next.’
14. Answer the separation question.
15. To advance to the next page, click ‘Next.’
16. Review the questions and answers you provided. You may change an answer by clicking on the question. If the information is correct, click on ‘Submit.’

It is possible that when your account was created, it was only set up for tax services, not for claims services. Employers may email des.tax.customerservice@nccommerce.com for assistance with account service types.

(Requests from individuals who need help filing a claim will not receive a response from this email.)

After a person files a claim, their last employer is given 10 days to respond to notice of the claim. If the employer does not respond within 10 days, and the individual identified ‘coronavirus’ as the reason for separation from employment, the system will automatically adjudicate the issue. If all other requirements are met, benefits will be paid. The employer will be notified of that determination by mail. If the employer feels the claim is not valid, they may appeal the determination.