Important Notice to Victims of Fraud: If you receive a notice to complete ID.me and did not file an unemployment claim, a fraudulent claim may have been filed in your name. Do not complete the ID.me verification. Instead, contact the DES Fraud Hotline at 919-701-3543 or submit a fraud report.
What is ID.me?
The N.C. Division of Employment Security (NCDES) has partnered with ID.me to perform a highly secure identity verification process for unemployment claimants to help prevent unemployment fraud and protect the security of your DES account. The ID.me identity verification service is available online 24 hours a day, 7 days a week.
If you receive a notification from NCDES asking you to verify your identity, through ID.me you will need to do so to continue your unemployment claim.
How to Complete your ID.me Verification
- Sign into your DES account.
- Click on the ID.me link provided to create your ID.me account, secure your account and verify your identity.
- Verify your identity either online or by video call.
- Step-by-step guide to walk you through the steps to complete your verification online.
- Video-chat step-by-step guide to learn how to verify though a video call.
Items needed to digitally verify your identity
- Computer, tablet or mobile phone with internet access and a camera
- Email address used to create your DES online account
- Valid Photo ID (ex: driver’s license, passport, passport card, state-issued ID)
- Social Security number
ID.me is our federally certified technology partner for secure digital identity verification. ID.me helps make sure you’re you – and not someone pretending to be you – when you request access to your benefits.
ID.me will notify the North Carolina Division of Employment Security (DES) that your identity has been verified, and you will be able to continue the claim process.
If you need help accessing your claim after verifying, you may contact the DES Customer Call Center at 888-737-0259.
You can opt to verify your identity on a recorded video call with a Trusted Referee instead of doing it through self-service verification. This also is an option if your self-service identity verification attempt was unsuccessful. This process consists of a short video call with a trained ID.me employee where you present acceptable documentation to verify your identity. The Virtual In-Person wait time can vary; however, once you join the video call session with an ID.me Trusted Referee, the verification process should take 15 minutes or less.
You will need either two primary IDs or one primary and two secondary IDs (see this list of acceptable documents). Be sure to have these physical documents on hand before joining the video call.
ID.me uses bank-grade security infrastructure and federally compliant information protection practices to safeguard your data.
ID.me never shares user data with third parties unless they receive explicit consent from the user to do so – on a case-by-case basis – after the user has been appropriately authenticated. In fact, ID.me requires your explicit permission before it sends your information to NCDES.
You may have recently received a text message asking if you used ID.me to log in to your state unemployment agency. This is an automated alert from ID.me that is designed to protect your identity from unauthorized use.
Do not take any action if you remember signing into ID.me.
Reply "N" if you do not remember logging into ID.me. The ID.me account will be suspended and flagged for investigation.
You have the option of completing a video call instead of uploading a selfie photo. Read more information about completing a video call.
There are several reasons why an identity verification attempt may be unsuccessful. One possible cause is that the information provided to ID.me does not match the authoritative sources they use for identity verification. On the other hand, an attempt may be unsuccessful if a user entered incorrect information or if the identity documents provided do not meet federal digital identity protection guidelines. If your first three verification attempts are unsuccessful, click on the “Verify identity on a video call” button to join a video call with an ID.me employee that is trained and certified to verify your identity.
When taking a picture of your document, make sure all four corners are visible, turn off your flash to reduce glare, place your document on a dark surface, and match the orientation to the document (e.g., use landscape for driver’s licenses). If you’re still experiencing difficulties, locate and click the “Verify identity on a video call” button to join a video call with a Trusted Referee.
No. When ID.me verifies information about your credit history for identity verification there is no impact on your credit score and does not hurt your credit report in any way.
ID.me’s verification process requires collecting sensitive pieces of information, like your Social Security number (SSN). ID.me needs this information to uniquely identify you, a critical step to prevent impersonation and fraud.