Online Identity Verification through ID.me
The N.C. Division of Employment Security (DES) has partnered with ID.me to do digital verifications for people who apply for unemployment. It is a secure identity verification process used to help protect your identity and stop unemployment fraud. This service is available online 24 hours a day, 7 days a week.
If DES asks you to verify your identity, make sure you do so to continue your unemployment claim.
Important Note
If you get asked to complete identity verification and did not file an unemployment claim, do not complete the verification. Contact the DES Fraud Hotline immediately at 919-701-3543 or submit a fraud report.
Items Needed for Online Verification
- Computer, tablet or mobile phone with internet access and a camera.
- Email address used to create your MyNCUIBenefits account.
- Valid photo ID (ex: driver’s license, passport, passport card, or state-issued ID).
- Social Security number.
Steps to Complete Your ID.me Verification
- Sign into your MyNCUIBenefits account.
- Click on the Identity Verification link.
- Select ID.me to create your ID.me account.
- Verify your identity online or by video call.
- Self-service online steps
- Video call
ID.me will notify DES once it has verified your identity and given consent. You can then move to the next step in the claim filing process.
ID.me Help Videos
ID.me Frequently Asked Questions
Yes. You can verify your identity on a recorded video call with a trained ID.me employee.
You will need either two primary forms of ID or one primary and two secondary IDs (see this list of acceptable documents). Be sure to have these documents with you before joining the video call.
Wait times can vary, but once you join the video call it should take 15 minutes or less.
When you take a picture of your documents, make sure that all four corners can been seen. Turn off your flash, place your document on something dark and make sure you take the picture in the same format that it appears (ex., take a horizontal photo for a driver’s license). If you’re still having trouble, join an extended video call with an ID.me employee.
Yes. You can choose the video call option instead of uploading a selfie photo. Learn more about completing a video call.
You may have recently gotten a text message asking if you used ID.me to sign in to your account. This is an automated alert from ID.me that is designed to protect your identity.
- Reply N if you do not remember logging into ID.me. The ID.me account will be suspended and flagged for investigation.
No, ID.me verification does not impact or hurt your credit score.
ID.me will notify DES once it has verified your identity and given consent. You can then move to the next step in the claim filing process.
ID.me follows the same security measures and rules as banks to keep your information safe.
ID.me never shares user information with third parties unless they receive permission from the user. In fact, ID.me requires you to give permission before sending your information to DES.
ID.me needs sensitive information like your Social Security number (SSN) to identify you. This is an important step to protect your identity and stop unemployment fraud.