The N.C. Division of Employment Security (DES) reviews your certification each week to see if you are eligible to get benefits for that week. Once you apply for unemployment, you must fill out a certification each week. Do not wait to hear from DES before you start filling out your weekly certification.

You can fill out the weekly certification online through MyNCUIBenefits. To complete it online:

1. Sign in to your MyNCUIBenefits account.
2. Go to the red Action Required box and click on File Weekly Certification.

If you don’t have access to a computer, you can:

• Call the DES UI Support Center at 888-737-0259.
• Go to your local NCWorks Career Center to use the public computers.
• Go to your nearest public library to use the public computers.

You must complete a weekly certification within 14 days after each week of unemployment to get paid for that week.  

In your weekly certification, you will answer questions for each calendar week (Sunday – Saturday) that you wish to get benefits. You can complete your weekly certification starting the Sunday after each calendar week ends.

You get your unemployment payments by direct deposit or debit card. You made this selection when you first filed your claim.  

You can change your payment method at any time. Follow these steps:

1. Log into your MyNCUIBenefits account.
2. Click the Change Personal Information link.

To be eligible for unemployment benefits, you must:  

1. Be able and available to work.  
2. Actively look for a new job.
3. Complete your work search and certification each week.

Remember these facts when you file for unemployment benefits to make sure you receive quick, accurate payment.

You must complete a weekly certification within 14 days for the week you are trying to claim. If you do not complete a timely weekly certification, you will:

1. Not get paid your unemployment benefits for that week.  
2. Need to start a new claim online to be considered for benefits. This means you will go through another waiting period week, which is a week where you will not get paid benefits.

If you have not gotten your payment within 14 days after you completed your weekly certification, call 888-737-0259 for assistance.

You can still complete weekly certifications if you do freelance work, odd jobs, or other work on the side. However, you must report all wages you earn each week, even if you have not been paid yet. Report any wages earned when you complete your weekly certification.

To stay eligible for benefits, you must:

1. Be able to work.
2. Be available to start a job.
3. Actively look for work.

You should let DES know right away: Call 888-737-0259.

Update your information right away with DES. You can do this online or by phone:

• Online: Log in to your MyNCUIBenefits account and click Change Personal Information.
• Call: 888-737-0259.

If you have an appeal pending, you must also notify the unit handling your appeal.

DES sends all letters, notices, determinations, decisions and other correspondence to the last address that we have on file for you.

DES is not responsible if mail does not reach you because you have not updated your contact information. If you have a legal representative, all required documents or information will only be sent to them.