Understanding Claim Issues & How to Fix Them
Sometimes there may be an issue with your unemployment claim. This page explains common issues, what they mean, and what you do next. Fixing issues quickly can help avoid delays in your payments.
If you need more help, log in to MyNCUIBenefits or contact the UI Support Center.
Type of Issue
Tab/Accordion Items
| Name of Issue | What it Means | How to Fix/Resolve it |
|---|---|---|
| Ability: Disability Pay | You said you are getting disability pay. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. You will need to provide proof of your disability pay. |
| Ability: General | DES is currently unclear about whether you’re able to work or not and is looking into it. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Attend School | During your weekly certification, you said you were attending school. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Incarceration | You are not available to work because you are in jail or prison. | Your eligibility is under review due to reported incarceration. However, if you can provide proof of your release date, you can upload that to your MyNCUIBenefits account. |
| Availability: Care for Family Member | You are not available to work because you care for a family member. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Childcare | You are not available to work because you do not have childcare. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Days of the Week Restriction | You are only available to work on certain days. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: General | DES is currently unclear about whether you’re available to work or not and is looking into it. | If DES reaches out to you for more information, make sure to reply. |
| Availability: Not Seeking Work | Individuals indicated they were not available to look for work. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: School Attendance | You are not available to work because of school. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Tested for Drug/Alcohol | You are not available to work because you tested positive for drugs or alcohol. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Transportation | You are not available to work because you do not have transportation. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Availability: Type of Work | You limited when or what shifts you can work. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Inability: Less than 100 days | Your employer reported that your job ended within the first 100 days of employment. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Incarceration | You can’t work because you’re in jail. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Work Availability | You’re now expected to be available for work again after a disaster. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| CE32-UI Eligibility | You became qualified for regular unemployment during a disaster event. | DES will contact you if it needs more information. |
| DUA-13-DUA 4 Week Review | Every four weeks during a disaster, DES checks to make sure you still qualify. | Respond if DES contacts you for more information. |
| DUA Continuing Eligibility | During a disaster event, you stopped filing weekly claims, so DES reopened your claim. Now we need to check if you still qualify. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. You will need to upload proof of the change. |
| DUA Eligibility | DES needs to confirm that your job loss was caused by a disaster. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. You will need to provide proof you were affected by the disaster and respond if DES contacts you. |
| DUA Weekly Cert Review | While filling out your weekly certification, you reported changes, like making money or getting extra pay (like vacation or holiday pay), or said you’re no longer affected by the disaster. | Respond if DES contacts you for more information. |
| Failure to Provide Proof of Employment | You did not send proof that you were working at the time of the disaster within 21 days of filing your claim. | Upload proof that you were working when the disaster happened. |
| Late Filing for DUA | You did not file your disaster claim within 60 days of the disaster being declared. | Upload a written statement explaining why you filed late. |
| Failure to Provide Proof of Employment | You did not send proof that you were working at the time of the disaster within 21 days of filing your claim. | Upload proof that you were working when the disaster happened. |
| Lack of Work – Federally Declared Disaster | You lost work due to a disaster (like a hurricane or flooding). | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Separation – not unemployed due to disaster | You’re not considered unemployed because of a disaster. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Employer Raised Refused Work | You turned down a job and the employer reported it. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Failed to Return from a Recall | You didn’t go back to your job when your employer contacted you to return. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Potential Incorrect Last Employer | DES is currently checking to see if the employer you listed is your most recent job. | Upload pay stubs from your last job and respond if DES contacts you for more information. |
| Temp Agency: Fails to Maintain Contact | You didn’t stay in touch with your temp agency to see if work is available. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Temp Agency: Refused Work | You turned down work from the temp agency that hired you. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Employed/Unemployed: As Needed Basis | You were hired but only worked when needed (not on a regular schedule). | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Disciplinary Suspension | You still have your job, but you are temporarily suspended for disciplinary reasons. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Full Time | You’re still working full-time. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Leave of Absence | You’re still employed but not working right now. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Part Time | You’re still working part-time. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Reduced Hours | You’re still working, but fewer hours. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Pension/Retirement Pay | When filing for unemployment pay, you said you are getting pension or retirement pay. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. You will need to provide proof of your pension or retirement pay. |
| RR15: Failure to Report-Pension | You did not complete the pension form on time or did not respond when asked for more information. | If applicable, complete the requested form and upload proof of your pension. |
| Separation From Self Employment | You stopped working for yourself. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Employed/Unemployed: Substitute Teacher | You still work for the employer but only when called in. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Separation Pay | You’re getting paid after leaving (like severance). | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Change in Pension: Retirement Pay | You said that your pension or retirement pay has changed when filing your weekly certification. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information.You’ll need to upload proof of the change. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Failure to Report-BID | You didn’t send in the requested information on time. | Provide the requested information or documentation. |
| Failure to Report: General | You didn’t respond when DES contacted you for more information. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Administrative Review | Your claim is being reviewed to verify your identity. | If asked, complete your identity verification through ID.me, or visit a participating USPS location to complete the verification process in person. |
| Failure to Report: ID Verification | You did not respond to a request to verify your identity. | If asked, complete your identity verification through ID.me, or visit a participating USPS location to complete the verification process in person. |
| ID Verification | Your identity is being checked. | If asked, complete your identity verification through ID.me, or visit a participating USPS location to complete the verification process in person. |
| Questionable Identity: SSA | Your Social Security number did not go through the Social Security system correctly. | If contacted, provide your Social Security card and a photo ID. |
| Questionable Identity: SAVE | Your alien registration number did not go through the system correctly. | Upload the front and back of your alien registration card and respond if DES contacts you for more information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Lay Off/Lack of Work | You lost your job because there wasn’t enough work (like a company restructuring). | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Lack of Sales | You were let go because sales were too low. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Temp Agency: Lack of Work | No work was available through the temp agency that hired you. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Temp Agency: Part-time employment | The agency only hired you for part-time work. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Accused of Theft | You were fired for stealing. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Attendance | You were fired because of attendance issues. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Breach of Employment Agreement | You didn’t follow some piece of your job agreement. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Cash Handling: Shortage or Overage | You were fired because you were mishandling money for the company. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Change in Work Hours/Shift | You quit because your schedule changed. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Chose to Resign Instead of Being Discharged | You quit before you could be fired. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| DC39-Damaging Employer’s Property | You were fired for damaging company property. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Directed to Leave After Notice to Quit | You quit and gave notice but were told to leave right away. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Distance to Work | You quit because you felt the job was too far away. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Drug/Alcohol | You were fired for drug or alcohol use. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Falsified Statements/Documents | You were fired for lying or providing fake documents. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Fighting, Altercation, or Assault | You were fired for fighting or violence. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Forced Resignation | Your employer told you to quit. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Harassment | You were fired for harassing someone. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Insubordination | You were fired for not following supervisor’s instructions. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Loss of/Failed to Possess License | You did not have the license, certificate, permit, bond, or other required document needed for your job. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Medical Reasons | You were let go because of health issues. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Medical and Health Reasons | You quit because of health issues. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Old Work/New Work | You quit because there wasn’t any work in your job. But you did not accept another job your employer offered you. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Personal Reasons Not Related to Work | You quit for personal reasons not related to the job. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Reduction of Hours | You quit because your hours were cut. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Reduction of Pay Rate | You quit because your pay was lowered. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Refused Work | You turned down a suitable job. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Refused Work: No bona fide offer | You refused a job, but it may not count as a real offer. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Relocation | You quit because you moved. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Retirement | You retired. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Safety Violation | You were fired for breaking safety rules. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Separation From Self Employment | You stopped working for yourself. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Unable to Begin Scheduled Employment | You couldn’t start a job you were scheduled for. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Violation of Company Policy | You were fired for breaking company rules. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Work - Performance | You were fired for not being able to do your job well. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Working Conditions | You quit because of poor working conditions. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Claim Withdraw | You asked to cancel your claim. OR it will be canceled because of an error or because you have a claim in another state. | You don’t need to do anything else if you actively cancel your claim. If you believe your claim was canceled by mistake or because DES thinks you have a claim in another state, and you want to challenge it: |
| Domestic Violence | You quit because of a domestic violence issue. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Labor Dispute/Strike | You’re out of work because of a strike or dispute. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Other State Compensation | You have an active unemployment claim in another state. | Respond if DES contacts you for more information. |
| Spouse | You’re tied to a business through your spouse | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Voluntary Sale of Ownership: Claimant | You owned part of the business and left or sold it. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Name of Issue | What It Means | How to Fix/Resolve It |
|---|---|---|
| Availability: Failed to Provide Work Search | You didn’t submit any proof that you looked for work that week. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. Your response will be added to your claim for review. |
| Availability: Inadequate Work Search | You didn’t complete the required three job searches for the week. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. Your response will be added to your claim for review. |
| Availability: Pending Work Search | You did not provide the required proof of your work search. This issue occurs if you called DES for help filing your weekly certification but still need to upload proof of your work search for that week. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. |
| Failed to Report: REA | You missed the required reemployment meeting. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. If DES reaches out to you for more information, make sure to reply. |
| Failure to Report: EAI | You missed your required Employment Assessment Interview. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. If DES reaches out to you for more information, make sure to reply. |
| Failure to Report: QC Interview | You didn’t respond when DES contacted you for more information. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. If DES reaches out to you for more information, make sure to reply. |
| Refused Referral/Failed to Apply | You didn’t apply for a job you were referred to. | Go to the “Issues Delaying Payment” section of your MyNCUIBenefits account, then click the link(s) to provide additional information. If DES reaches out to you for more information, make sure to reply. |
On This Page Jump Links
Off